Warranty Agreements

Introduction

At SupraCalm, your satisfaction is our top priority. Should our products not meet your expectations, you're welcome to initiate a return within 30 days from the date of delivery. Your happiness matters to us!

30-Day Money Back Guarantee for Any Reason

Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment.

Returns must include the original packaging, all accessories, user manual, quick start guide, etc.

For non-quality related warranty claims, the buyer is responsible for shipping costs and petawy refunds the cost of the product itself.

If the product does not meet the above requirements, we cannot process your return request.

We cannot process a refund request for non-quality issues for items that have expired this 30-day window.

In order to quickly solve your problem, if you need to return the product within 30 days of delivery, you can submit a return application at service@supra-calm.com.

How to Claim Your Warranty Easily

1. Make sure your product is within the warranty period.
2. Make sure you have a proof of purchase (the order number or screenshot of the order).
3. Before confirming the solution with our customer service, please save the product and do not dispose of it.
4. Contact our customer support team via service@supra-calm.com.
5. Once our customer support team has received your request, please follow the customer support team’s instructions to file a warranty claim or return the product.

In order to quickly solve your problem, if you need to return the product within 30 days of delivery, you can submit a return application through the link below.

service@supra-calm.com

Warranty Period

12 months